Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@simchatchaim.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@simchatchaim.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@simchatchaim.com.

Refund & Return Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • All hardcover books are final sale items!!!!

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds

  • Check your bank account again
  • Contact your credit card company – it may take time before your refund is officially posted
  • Contact your bank – there is often some processing time

If you’ve done all of this and still haven’t received your refund, please contact us at contact@simchatchaim.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at contact@simchatchaim.com and send your item to: 2430 Military Rd
#626
Niagara Falls, NY 14304 USA.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. Once the item is returned, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or shipped to the gift giver first, we will send a refund to the gift giver.

Shipping Returns

Please mail your return to: 2430 Military Rd
#626
Niagara Falls, NY 14304 USA.

You will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at contact@simchatchaim.com for questions about refunds and returns.